Module 05 — The Retention Engine

Traffic is rented.
The list is owned.

Sun Day Red asks visitors to sign up for "news, product drops & offers" — and offers them nothing for it. Meanwhile the assets a world-class retention program is built from are already sitting in the account: a live Klarna program, genuinely free 30-day returns, a waitlist machine fed by constant sell-outs. This module is the blueprint that turns them into a revenue engine.

NoneCapture incentive today Slice audit, Aug 2026
15%First-order hooks at Rhoback & Eastside Competitor teardown, Aug 2026
Klarna ✓Pay-in-4 live, unmerchandised Slice audit, Aug 2026
30 daysFree returns, unmerchandised Slice audit, Aug 2026

01 · What Exists Today

The audit: a list being collected, not worked.

What we could observe from the outside, on Aug 1, 2026. An honest limit up front: flows, segmentation, and send cadence can't be fully audited without platform access — that inspection is week one of an engagement, and anything marked "verify live" gets confirmed on screen in the meeting.

Email signup — no reason to say yes

"Sign me up for the mailing list to receive the latest news, product drops & offers from SUN DAY RED."

That's the entire pitch, verbatim, from the site footer. No welcome offer, no early access, no membership framing — at a $115–$145 price point where every competitor is paying for the address. Slice audit, Aug 2026

SMS — a program with no hook

A real SMS/MMS program exists (opt-in by texting JOIN, opt-out STOP to 27348), and its own terms promise "sales promotions… back-in-stock notifications… loyalty program exclusive coupons." But no signup incentive is stated anywhere. The pipes are laid; nothing flows through them at capture. Slice audit, Aug 2026

The one bright spot: waitlists

OOS product pages carry "Available Soon → Join Waitlist" email capture — the right pattern, and given that 6 of the first 8 polos on the money category page were out of stock, it's likely a major existing list source. Back-in-stock is probably the brand's highest-intent trigger today, by accident rather than design. Slice audit, Aug 2026

What we can't see from outside

Welcome popup behavior (JS-triggered, invisible to our fetch method), welcome/abandon flow existence, send cadence, list size, and revenue attribution. Flows can't be fully audited without platform access — verify live. The only verified structured discount is the ID.me community program (military/first responders); coupon-aggregator codes are noise, not evidence. Slice audit, Aug 2026

The competitive frame, honestly stated: premium peers split on capture strategy. Rhoback and Eastside Golf run "15% off your first order" hooks (observed verbatim on-site); Malbon, G/FORE, and Travis Mathew protect price integrity and offer no discount popup at all. Sun Day Red's price point argues for the premium path — capture without discounting, using early access and members-only drops as the hook. The choice is strategic; having no hook is not a strategy. Competitor teardown, Aug 2026

02 · The Blueprint

Ten Klaviyo flows, drawn like we'd build them.

This is the full lifecycle architecture — every flow tied to something we observed on the live site. Timings and split logic shown are our starting configuration; every one gets A/B-tested against the account's actual data once we're inside the platform.

Welcome Series — 3 emails + incentive test

FLOW 01
Why for SDRFooter signup currently offers nothing in return; welcome-class flows typically drive 3–7% of ecom revenue on their own. Slice audit, Aug 2026
TriggerSubscribed to list — "Join the 15"
Email 1 · immediateIt's More Than a Shirt. It's a Mindset.Brand induction + deliver the signup promise
Wait 2 days
Split · A/B incentive testEarly access vs. first-order offer
Variant A · No discount
Email 2AThe Red Room: 48-hour early accessMembers-only drop window — price integrity intact
Variant B · Offer
Email 2BYour first-order offer is insideTests whether an offer out-earns access — data decides
Wait 3 days
Email 3 · day 5Three fits. One standard.Heritage / TW Performance / Refined fit guide → best-seller rail
Goal: first purchase within 14 days of signup
TriggerList subscribe (site, popup, SMS)Timing0h → 48h → day 5Goal metricSignup→purchase rate, rev/recipient by variant

Browse Abandonment

FLOW 02
Why for SDR68% of organic traffic lands on the homepage — browsers outnumber buyers by orders of magnitude. Semrush, Jul 2026
TriggerViewed product, no cart, identified
Wait 4 hours
SplitItem still in stock?
Yes
Email 1Still thinking it over?Product + fit notes + free-returns reassurance
No · OOS
Email 1-altJoin the waitlist — first in lineRoutes into Back-in-Stock (Flow 09)
Goal: product-view → cart rate
Timing4h, single touchGoal metricPlaced-order rate per recipient

Cart Abandonment — 3-touch

FLOW 03
Why for SDRKlarna Pay-in-4 is live ($35–$1,000) but hidden until checkout — the reminder belongs in this flow. Slice audit, Aug 2026
TriggerAdded to cart, no checkout in 1h
Email 1 · 1 hourYour red is waitingCart contents + one-tap return to cart
Wait 23 hours
Email 2 · day 1Split it into 4 — $28.75 at a timeKlarna reminder on a $115 polo + free-ship threshold nudge
Wait 2 days
Email 3 · day 330 days. Free returns. Zero risk.Objection-handling: prepaid FedEx label policy, fit guide
Goal: recovered-cart revenue
Timing1h → 24h → 72hGoal metricCart recovery rate, rev/recipient

Checkout Abandonment

FLOW 04
Why for SDRHighest-intent segment in the file; separated from cart abandon so urgency and support can be sharper. Verify live in meeting
TriggerStarted checkout, no purchase in 30m
Email 1 · 30 minFinish where you left offDeep link back into checkout, payment options listed
Wait 24 hours
Email 2 · day 1Questions before you commit?Size help, returns policy, support link — service, not pressure
Goal: checkout completion rate
Timing30m → 24hGoal metricCheckout→order conversion

Post-Purchase Onboarding

FLOW 05
Why for SDRA $115–$145 garment earns a premium ownership experience — "care for the red" content protects the product and the repeat rate. Slice audit, Aug 2026
TriggerPlaced order (first-time buyer)
Email 1 · on shipIt's on its wayBrand story while they wait — the Sunday red origin
Wait 3 days after delivery
Email 2Care for the redFabric care (93% poly/7% elastane), fit-exchange window, styling
Wait 10 days
Email 3Complete the kitCross-sell from their category — polos → hoodie, footwear
Goal: 60-day repeat-purchase rate
TimingShip → delivery+3d → +10dGoal metricRepeat rate, 60-day LTV

Review Request — the missing reviews engine

FLOW 06
Why for SDRZero reviews exist on any PDP today — no social proof on a $115 polo, and no AggregateRating stars possible in search. This flow builds the asset. Slice audit, Aug 2026
TriggerOrder delivered + 14 days
Email 1How does it fit?One-tap star rating → review form; photo upload invited
SplitReviewed within 7 days?
Yes
Thank-youAppreciated. Early access unlocked.Reward with access, not discounts
No
Reminder · +7d60 seconds, one questionSingle-question fallback survey
Goal: reviews per 100 orders
TimingDelivery+14d → +21dGoal metricReview submission rate; PDP review count

Winback

FLOW 07
Why for SDRThe brand drops collections all year (Masters, PGA, '92 Collection) — lapsed buyers have a native re-entry point every season. Press coverage, 2024–26
TriggerNo purchase in 120 days
Email 1The course misses youWhat dropped since they left — new-arrivals digest
Wait 7 days
Email 2Back for the new seasonSeasonal collection hook timed to next drop/major
Wait 14 days · still inactive
Email 3 · sunsetShould we keep your seat?Preference update or graceful suppression — protects deliverability
Goal: lapsed→active reactivation rate
TimingDay 120 → 127 → 141Goal metricReactivation rate; list health

VIP — early access, "Club Red"

FLOW 08
Why for SDRPremium peers (Malbon, G/FORE, Travis Mathew) refuse discount popups; access is the premium-brand currency. SDR's own SMS terms already promise "loyalty program exclusive" perks. Teardown + Slice audit, Aug 2026
TriggerSegment: 2+ orders or top 10% LTV
Email 1You're in. Welcome to Club Red.Induction — what membership means, no card required
On every drop · 48h before public
RecurringThe Red Room opens early for youEarly-access window per collection drop
Goal: VIP repeat rate & AOV vs. file average
TimingSegment entry + per dropGoal metricVIP LTV delta; early-access sell-through

Back-in-Stock — the sleeping giant

FLOW 09
Why for SDR6 of the first 8 polos on the money category page were out of stock — the waitlist is already capturing this demand. Restock alerts to a self-declared-intent list are the highest-converting email in ecommerce. Slice audit, Aug 2026
TriggerWaitlisted item restocked
Email 1 · instantThe Icon is back.SMS fires simultaneously — speed is the whole game here
Wait 24 hours · not purchased
SplitSize still available?
Yes
Email 2Your size won't wait longHonest scarcity — these do sell out; the PLP proves it
No
AltClose alternatives in stockSame fit, adjacent colorways
Goal: restock→purchase conversion
TimingInstant → 24hGoal metricWaitlist conversion rate, sell-through velocity

The Sunday Send — weekly editorial

FLOW 10
Why for SDRThe one brand in golf whose name IS a day of the week — a Sunday-morning editorial send is a narrative asset no competitor can copy. Brand copy, sundayred.com
TriggerRecurring · Sundays 7:00 AM local
WeeklyThe Sunday SendOne story, one product, one moment — tournament Sundays get a live edition
SplitEngaged 4+ of last 8 sends?
Yes
PathFull editorial + dropsHigh-engagement cadence
No
PathMonthly digest onlyProtects deliverability
Goal: owned-audience engagement, campaign revenue
TimingWeekly, Sun 7 AMGoal metricOpen/click health; rev per send

Birthday / Anniversary Optional

FLOW 11
Why for SDRLightweight goodwill flow; "anniversary of your first order" fits the brand's earned-milestones voice better than a coupon. Slice recommendation
TriggerBirthday (if collected) or first-order anniversary
Email 1One year in the redMilestone note + early-access token, no discount required
Goal: incremental repeat orders
TimingAnnual, per profileGoal metricConversion vs. holdout

03 · Designed in Their World

Three emails, built in Sun Day Red's brand.

Not wireframes — designed concepts using the brand's real photography, real products, real prices, and verbatim copy from sundayred.com. Dark, red, disciplined. Typography approximated (Archivo); exact brand webfonts confirmed in the working session.

Concept mockup  Welcome Series, Email 1 — imagery hotlinked from sundayred.com; headline & body copy verbatim from the brand.

Concept mockup  Back-in-Stock flow — real product, price, fabric copy, and Klarna math ($115 ÷ 4 = $28.75, within Klarna's live $35–$1,000 range).

Concept mockup  The Sunday Send, Vol. 01 — origin-story copy verbatim from sundayred.com's About page; products and prices from the live catalog.

04 · Program Math

What a working retention engine is worth.

We won't pretend to know Sun Day Red's revenue — so the model is expressed per $10M of annual DTC revenue and scales linearly. Mature ecommerce email programs typically attribute 25–35% of DTC revenue to email Industry benchmark — verify; welcome-class flows alone typically carry 3–7% Slice audit, Aug 2026. Today's baseline is unknown from outside the platform — establishing it is week one.

ScenarioEmail share of DTC revenuePer $10M annual DTC revenueWhat it assumes
Conservative15%$1.5M /yr email-attributedCore flows live (welcome, cart, back-in-stock), incentive test running, list growing from fixed capture
Base25%$2.5M /yr email-attributedAll 10 flows live, Sunday Send cadence established, SMS layered on the same triggers
Stretch35%$3.5M /yr email-attributedMature program: VIP/Club Red segmentation, review engine feeding PDPs, drop-calendar choreography

Illustrative All three tiers are modeling scenarios, not forecasts — benchmark ranges applied to a placeholder revenue figure. The lift attributable to email depends on baseline program state (unknown externally), list size, and drop cadence. We replace this table with real numbers within 30 days of platform access.

The list is the gallery that follows you to every tee.

Paid channels rent attention one auction at a time. A retention engine compounds: every drop, every restock, every Sunday morning, the brand talks to people who already said yes. Right now that audience is being collected — and left in the clubhouse.

Sources & Methods

Every claim, checkable.

Cited sources

  • Slice site audit, Aug 1 2026 — direct fetches of sundayred.com: PDP footer signup copy (verbatim), /mobile-messaging-program.html (SMS terms), /klarna.html (Pay in 4, $35–$1,000), /returns/ (30 days, prepaid FedEx label), /men/tops/polos/ (6 of first 8 polos OOS), Icon Polo II PDP (waitlist capture; reviews absent), /idme.html (community discounts).
  • Competitor teardown, Aug 2026 — capture offers observed verbatim on-site: Rhoback "15% Off your first order"; Eastside Golf "15% OFF your first order"; Bad Birdie "Sign up and we'll make your first order worth it"; Malbon, G/FORE, Travis Mathew — no discount popup observed.
  • Semrush, Jul 2026 — homepage 68% of organic traffic (top pages report).
  • Sun Day Red brand copy — all quoted headlines, origin-story text, and product copy verbatim from sundayred.com (About page, Icon Polo II PDP). Imagery hotlinked from the brand's own CDN, © Sunday Red, LLC, shown for concept purposes.
  • Benchmarks — welcome-class flows typ. 3–7% of ecom revenue (cited in Slice audit evidence); email 25–35% of DTC revenue for mature programs — industry benchmark, verify against platform data.

Verify live in the meeting

  • Welcome popup behavior — fresh incognito session, mobile + desktop (JS popups invisible to our audit method).
  • Existing flow inventory, cadence, list size, and email revenue share — requires ESP/platform access; cannot be audited from outside.
  • Subscribe to the list live and time what arrives (welcome email? anything?).
  • Klarna presentment at checkout, and express-pay options, with an in-stock item.
  • Current back-in-stock send behavior — join the Icon Polo II waitlist on screen.

Take it with you

Download the source doc →

docs/email.md — the audit, all 10 flow specs, and the model in plain markdown.

Next module

06 · Google Ads — the STAOS program →

The category demand is for sale at $1.30 CPCs. Competitors are buying it.

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